Effective Date: 01.05.25

Welcome to Collection Privée. Please read these Terms and Conditions carefully before using our website. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our site.

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1. General

This website is operated by Collection Privée, a business registered in the United Arab Emirates. Throughout the site, the terms “we”, “us”, and “our” refer to Collection Privée. We reserve the right to update or change these terms at any time without prior notice. Continued use of the website after changes are posted constitutes your acceptance of those changes.

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2. Eligibility

To make purchases on our site, you must be at least 18 years old or have the consent of a parent or guardian. By using this site, you confirm that you meet this requirement.

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3. Products

We sell intimate apparel including lingerie. We make every effort to display products accurately. However, due to screen settings and photography, colors may appear slightly different in real life. All product descriptions and pricing are subject to change without notice.

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4. Pricing and Payment

All prices are listed in AED (United Arab Emirates Dirhams) and may include or exclude VAT, depending on applicable law. Payment must be made in full at the time of ordering via approved methods at checkout.

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5. Shipping & Delivery
• UAE Delivery: AED 20
• Saudi Arabia, Oman, Qatar, Kuwait, Bahrain: AED 35

We deliver across the UAE and GCC. Delivery timelines are estimated and not guaranteed. Delays may occur due to courier availability or unforeseen events. Orders are shipped in discreet, unbranded packaging.

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6. Cancellation & Changes

You may cancel your order within 1 hour of placing it by contacting us immediately. If you need to update your delivery address, please contact us as soon as possible.

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7. Returns & Exchanges

Due to hygiene and safety regulations, all sales of lingerie and intimate apparel are final and non-refundable, unless the product received is defective or incorrect. You must notify us within 48 hours of delivery to request a replacement for a defective or wrong item.

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8. Intellectual Property

All content on our website, including images, logos, product names, and text, is the intellectual property of Collection Privée. You may not reproduce, copy, or use any content without our written permission.

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9. Limitation of Liability

Collection Privée shall not be liable for any direct or indirect damages resulting from the use or misuse of our products or website. Use of this site and its content is at your own risk.

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10. Personal Information

Your submission of personal information is governed by our Privacy Policy. We are committed to protecting your data in accordance with UAE data protection laws.

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11. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes will be handled by the competent courts in the UAE.

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12. Contact Information

For any questions about these Terms and Conditions, please contact us at:
📧 contact@collectionprivee.me
📱 Instagram: @collectionpriveeme